SML Self Storage & Moving Logistics

I contracted with SML for two Pro Movers in Milwaukee to help me load my Penske Rental Truck.  They showed up with no tools and only a hand truck and a dolly.  They had no hand tools so I had to break down the beds, dressers, TV and other furniture myself.  They had a lot of trouble properly loading the truck and repeatedly said the truck would not hold all of my furniture.  I finally had to show them how to load the final items onto the truck.   I contracted for $379 of labor and got a final bill for $559 because they went way over on the time.  When I unloaded the truck in Fl, I found many of the boxed marked fragile that was loaded by the laborers upside down, with other boxes loaded on top of them.  It was a very bad experience and I would never recommend SML to anyone.

Service cost: $379

They arrived on time and were very friendly.  We supervised the move from the house to the truck and no damage but we did not supervise the packing of the truck. When we arrived in Fla we had a lot of damage to furniture and appliances. The table saw went thru the back of the antique grandfather clock and the bottom of the grandfather clock went thru the vent in the back of the refrigerator. The dolly was not removed from the refrigerator and was not wrapped ( over 2 dozen moving blankets were given to them to use) and the handles of the dolly rubbed the refrigerator on the side down to the metal.  The china hutch had deep gouges in the wood and the futon had 2 holes in the back where boxes tore thru the fabric. Boxes marked fragile were on their sides. We filed a claim for damages but have not received a response yet to see if they will pay for what they destroyed.  I would not recommend this company. We were told they were professional movers which is not the case at all. .

Service cost: $200

Movers were supposed to show up between 8:00 a.m. and 9:00 a.m. They showed up at 10:00 with excuse that traffic was bad. Plan ahead? I had an appointment so could not be present during unload. My wife felt intimidated by the movers attitudes. They were requested to place household goods in aisles with heavy objects on bottom and light on top. Instead, they created one big pile with some heavy objects on light and fragile objects. Total work time 1 hour 14 minutes for two hours pay. This service was recommended by Penske where we rented the truck. We will not use this service again. The only good thing was that they did not break anything.

Move size: 1 Bedroom Home Service cost: $259

Movers were polite and honest. They worked constantly and effectively. They knew the best way to unload and move my furniture up an elevator to the 10th floor. There was damage to my sofa. The mover was honest and brought the damage to my attention. I would use this company again. I hired them for 3 hours but only ended up using them for 2 hours.  Instead of just leaving after the unloading, they asked if could help with arranging the heavy furniture in the condo.  They were very professional.

Service cost: $347

Accurate quote. Competitive rates. Professional.
Loading crew - called before arriving. On time. Loaded the rental truck effectively. Even though I mentioned an additional storage unit to load, loading crew didn't get request. They were willing to accommodate.
Unloading crew - the company called days in advance to reschedule due too bad local weather. Unloading crew was just as efficient and effective.
Definitely glad that I saw their ad on Penske's website. For the house full of things to move, it was great service for a fantastic price.

Service cost: $700

Ralph Brown and his partner Kevin were the best movers we have ever had. They are hard working God fearing men and we will recommend them to anyone we know that needs someone to move them. They took care in handling our things and helped set thing up in our home. They were on time and are very professional. They worked in a timely manner but never rushed to get the job done. We haven't found anything that was broken and would hire them in a New York minute should we ever be insane enough to move again, lol.

Service cost: $400